Are all advertised brand ranges available now?
We are expanding our licensed character range. A brand department may be shown before its products are available. Check the product listings for the current selection, and contact us if you are looking for a particular item.
How do I choose the right age range?
Check the product listing and manufacturer’s guidance on the packaging. Age suitability varies by item. Some products contain small parts or are intended for collectors. If guidance is missing or unclear, ask us before ordering.
Where can I check delivery information?
Check the product page and checkout for the delivery information available for your order. If you need something by a particular date, contact us before ordering. Items supplied separately may arrive in separate parcels.
How do I choose a colour, size or design?
Select your preferred option on the product page before adding it to your basket. The option you choose can affect the price and availability. Check the basket before completing your order.
What if I need to return an item?
Read the returns policy linked in the shop, then contact us with your order number and the details of the item. We can help you find the relevant information for your order.
How should I clean or look after a product?
Follow the manufacturer’s care and assembly instructions supplied with the item. Advice varies by material and product type.
How do I contact you?
Use our contact page. Include the item name for product questions or the order number for an existing order. Please do not send payment-card details.