Shipping policy

Last updated: 9 October 2026

Shopping with Brovale should feel straightforward. This policy explains delivery charges, delivery estimates and how to get help with an order.

Where we deliver

Delivery is available to UK addresses and selected international destinations, depending on the item and its supplier. Some ranges are UK-only. Enter your full delivery address at checkout to see the options available for your basket. If no delivery option appears, please contact us before ordering.

Delivery to Northern Ireland, the Highlands, islands, remote postcodes and overseas addresses can vary by product. Please check with us before ordering a large item or if you need delivery to a particular location.

Delivery charges

The delivery options and total charge for your order are shown at checkout before you pay. Current options, where available, include:

General UK standard delivery: £4.99, with free standard delivery for qualifying orders of £50 or more.
General UK express delivery: £6.99.
Eligible supplier items: free UK delivery where offered at checkout.
General international delivery: £14.99 to eligible EU destinations or £23.99 to other eligible international destinations. Some supplier ranges have different rates or cannot be sent overseas.

Availability depends on the item, address and fulfilment location. A basket containing items from different shipping groups may have combined delivery charges. The £50 free-delivery offer applies to the qualifying general UK shipping option; please check the final total for your complete basket.

Dispatch and delivery times

Items may be dispatched directly by our supply partners. Processing and delivery times vary by product, stock availability and destination. Use any item-specific information on the product page and the delivery option shown at checkout. If you need an item by a particular date, contact us before placing your order.

Where checkout offers “Standard delivery (3–5 working days)”, this is the estimate for that delivery option. A working day is Monday to Friday, excluding public holidays. Express delivery is available only where offered; please check the displayed estimate before choosing it. An estimate is not a guaranteed appointment or next-day service.

For UK consumer orders, we will deliver without undue delay and within 30 calendar days of the contract being made, unless you expressly agree a different delivery period. If an agreed or legally required delivery deadline is missed, your rights to require delivery within an additional reasonable period or to cancel and receive a refund still apply. An additional period is not required where the law allows immediate cancellation, including where an essential agreed delivery date is missed.

Separate parcels and larger items

Items in one order may arrive in separate parcels on different days. Please check your dispatch information before reporting a missing item. If an item needs a specialist delivery or an appointment, follow the arrangements communicated for that item. Check access, doorways and product dimensions before ordering furniture or other large items, and ask us about any delivery detail that is unclear.

Tracking, delays and delivery problems

Tracking details will be provided when available. If your order is late, tracking has stopped updating, a parcel is marked delivered but has not arrived, or an item arrives damaged, contact Brovale with your order number and the details. Photos can help us investigate damage, but your legal rights do not depend on reporting it within a short fixed deadline.

We will investigate with the supplier or carrier and arrange the appropriate next steps. For UK consumer orders, the goods remain our responsibility until you or a person you nominate receives them, except where you independently appoint a carrier we did not offer. You can get help from us directly; you do not have to resolve the problem with the supplier yourself.

Address changes and international orders

Check your address carefully before paying. If it needs changing, tell us as soon as possible. Once an order is being processed or dispatched, a change may not be possible. We will explain any available redelivery option and its cost before you agree to it.

For international orders, check any taxes, duties or charges displayed at checkout. If import charges are not included, destination authorities or the carrier may collect them separately under local rules. Contact us before ordering if this is unclear. Mandatory consumer rights in your country continue to apply.